Privacy policy

When you visit or make a purchase from orbofvitality ("we" or "the Site"), this Privacy Policy describes how we gather, utilize, and safeguard your personal information.

Gathering Individual Data

We gather specific data about your device, how you use the Site, and information required to complete your transactions when you visit the Site. If you contact us for customer service, we might additionally gather more information. Any information that can be used to uniquely identify an individual, such as the data below, is referred to as "Personal Information" in this Privacy Policy. To learn more about the types of personal information we gather and why, see the list below.

Details of the Device

  • Web browser version, IP address, time zone, cookie information, websites or items you visit, search phrases, and your interactions with the site are a few examples of the personal information that is gathered.
  • The information: is gathered in order to properly load the website for you and to analyze site usage in order to improve it.
  • Source of collection: automatically gathered by cookies, log files, web beacons, tags, or pixels when you visit our website.
  • Disclosure for business purposes: given to Shopify, our processor.

Details of the Order

  • Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number are a few examples of the personal information that is gathered.
  • The goal of collection is to fulfill our contract by providing you with goods or services, process your payment information, set up shipping, send you invoices and/or order confirmations, keep in touch with you, check our orders for fraud or other risks, and, when permitted by your preferences, send you information or advertisements about our goods or services.
  • The source of the collection was you.
  • Disclosure for business purposes: given to Shopify, our processor.

Details of Customer Support

  • Examples of personal information: that may be gathered include your name, phone number, email address, order information, and facts pertaining to your query.
  • The goal of collecting: is to serve customers by answering their questions, fixing problems, and enhancing the quality of the services.
  • The source: of the collection was you.
  • Disclosure for business purposes: given to Shopify, our processor.

Minors

People under the age of eighteen are not supposed to use this site. We don't purposefully gather children's personal information. If you are the parent or legal guardian and you think your child has given us personal information, please request that it be deleted by contacting us at the address below.

Exchange of Personal Data

To enable us deliver our services and carry out our agreements with you, as previously mentioned, we give your personal information to service providers. For instance:

  • Our online store is powered by Shopify. More information regarding Shopify's use of your personal data can be found at https://www.shopify.com/legal/privacy.
  • In order to react to a subpoena, search warrant, or other legitimate request for information we receive, to comply with applicable laws and regulations, or to otherwise defend our rights, we may release your personal information.

Advertising Through Behavior

As previously said, we utilize your personal information to send you marketing messages or targeted ads that we think you might find interesting. For instance:

  •   To better understand how our clients use the site, we use Google Analytics. Go to https://policies.google.com/privacy?hl=en to learn more about how Google uses your personal information. Google Analytics opt-out is also available at https://tools.google.com/dlpage/gaoptout.
  •   We give our advertising partners access to data on how you use the Site, what you buy, and how you engage with our advertisements on other websites. Depending on where you are, you may be asked to consent to the use of cookies or other similar technologies, but in other circumstances, we gather and share some of this information directly with our advertising partners.
  •   The Network Advertising Initiative's ("NAI") instructional page, located at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, provides additional details on how targeted advertising operates.


Opting out of targeted advertising is possible by:

  • Facebook's settings page: https://www.facebook.com/?tab=ads
  • The URL is https://www.google.com/settings/ads/anonymous.
  • BING: https://advertise.bingads.microsoft.com/en-us/resources/policies


Additionally, by going to the Digital Advertising Alliance's opt-out site at http://optout.aboutads.info/, you can choose not to use certain of these services.

Making Use of Personal Data

In order to provide you with our services which include: offering goods for sale, handling payments, shipping and order fulfillment, and informing you of new goods, services, and promotions we need your personal information.

Legal Foundation

If you live in the European Economic Area ("EEA"), we process your personal information in accordance with the General Data Protection Regulation ("GDPR") on the following legal grounds:

  • Your approval;
  • the fulfillment of your agreement with the Site;
  • adherence to our legal duties;
  • to safeguard your fundamental interests;
  • to carry out an activity that serves the public interest;
  • for our justifiable purposes, which do not supersede your basic liberties and rights.

Holding on

Unless you request that we delete it, we will keep your personal information on file after you place an order through the site. Please refer to the "Your rights" section below for additional details regarding your right of erasure.

Automated Decision-Making

If you live in the European Economic Area (EEA), you have the right to object to processing that is based only on automated decision-making, including profiling, if that decision has a substantial impact on you or has a legal consequence.

We do use customer data to make fully automated decisions that have major legal or other implications.

Limited automated decision-making is used by our processor Shopify to stop fraud that doesn't significantly affect you legally or in any other way.

The following services have automated decision-making components:

  •   IP addresses linked to recurring unsuccessful transactions are temporarily blocked from use. The persistence of this denylist is limited to a few hours.
  •   Credit cards linked to IP addresses on the denylist are temporarily blocked. This denylist remains in place for a limited amount of days

Your Rights under the GDPR

You have the right to request that your personal information be updated, changed, or deleted, as well as to view the personal information we have on file about you and transfer it to a different service if you live in the European Economic Area. Please get in touch with us using the email address support@orbofvitality.com listed below if you would like to exercise these rights.

In addition to being processed in the nation where our activities are headquartered, your personal information may be sent to other nations, including those outside of your home country, for storage and additional processing. To learn more about how data transfers adhere to relevant data protection laws, such as the GDPR, please visit Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

The CCPA

If you live in California, you have the "Right to Know," which is the ability to see what personal information we have on you, transfer it to another provider, and request that it be updated, deleted, or corrected. Please get in touch with us using the email address support@orbofvitality.com listed below if you would like to exercise these rights.

Please email us at the address below if you would want to assign an authorized agent to make these requests on your behalf.

Policy on Cookies

When you visit our website, a cookie—a tiny bit of data—is transferred to your computer or device. Functional, performance, advertising, and social networking or content cookies are among the many types of cookies we utilize. By enabling the website to remember your actions and preferences (such region selection and login), cookies improve your surfing experience. This eliminates the need for you to enter this information again whenever you visit the website or navigate between pages. Additionally, cookies give information on how users interact with the website, such as if they are returning or if this is their first visit.

The following cookies are used by us to improve your experience on our site and to give our service.

Cookies Necessary For The Functioning Of The Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting And Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y

Shopify analytics.

 

Whether a cookie is "persistent" or "session" determines how long it stays on your computer or mobile device. Persistent cookies remain active until they expire or are removed, while session cookies remain active until you close your browser. The majority of the cookies that we use are persistent, meaning that they will stop working 30 minutes to 2 years after they are downloaded to your device.

Cookies can be managed and controlled in a number of ways. Please be aware that deleting or blocking cookies may cause your user experience to suffer and that some features of our website may no longer function properly.

Although the majority of browsers accept cookies by default, you have the option to accept or reject cookies using your browser's options, which are frequently located in the "Tools" or "Preferences" menu. See your browser's help file or websites like www.allaboutcookies.org for additional information on how to change your browser's settings or how to prevent, manage, or filter cookies.

Furthermore, please be aware that removing cookies could not totally stop us from sharing information with outside parties, such our advertising partners. Please refer to the guidelines in the "Behavioural Advertising" section above to exercise your rights or to opt out of specific uses of your information by third parties.

Avoid Tracking

Please be aware that when we detect a "Do Not Track" signal from your browser, we do not change our data gathering and usage methods because there is no industry-wide consensus on how to react to such signals.


Modifications

This Cookies Policy may be updated periodically for operational, legal, or regulatory purposes, or to reflect, for instance, modifications to our operations.

Contact

Questions about our Cookies Policy can be directed to us using the contact information below:

  • Legal Company Name: orbofvitality
  • Address: Calle Franchy Roca 5 3º, OFICINA 16, Las Palmas, 35007, Spain
  • Email: support@orbofvitality.com
  • Phone: +16465665244
  • Opening Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)